Moving home is easy in the MyRepublic App
How long does it take to move my service to a new address?
You can specify your move-in and move-out dates when you submit your relocation request
Can I use my old service until I move?
Of course! We won't disconnect your existing services until we’ve confirmed you’re active in your new home unless you let us request us to do otherwise.
Can I keep my home phone number?
If you are moving to the same state, absolutely - we’ll transfer your current home phone number to your new service when it’s activated. If you're moving interstate, we need to give you a new number.
Can I keep the same plan, pricing & contract?
We will always try to keep your plan the same. Your plan may need to change your plan if;
- The type of connection at your new home isn’t supported by your current plan
How much notice should I give?
We’d love to know the date you are moving as soon as you do! We want to connect your new home on the day you move, but if a technician needs to go to your new address to connect you, ideally we would hear from you at least 7 business days in advance.
What equipment do I need at my new home?
Just take your existing MyRepublic modem with you. Please leave any nbn™ equipment that a technician installed in your property (or anything that says 'nbn™' on it).
Your MyRepublic Wi-Fi hub+ or Halo modem is one of the two items below:
But you should leave any of these items if you have them:
nbn™ supplied equipment refers to the equipment nbn™ installed as part of the network rollout and varies depending on the technology type used at your premises. This equipment usually features an nbn™ logo and can include the nbn™ connection box, cabling from the street to the building, and nbn™ wall plates/sockets. The nbn™ equipment should also have an nbn™ logo on the device.
How much does it cost?
$0. There is no fee charged by MyRepublic when you move home.
Moving Home Guides
- How to prepare for your new connection guide
- Important information about nbn™ installed equipment
- Moving Home Frequently Asked Questions
- Moving Home Checklist