Sales and New Connections
What is porting?
Porting is simply the process of transferring a phone number from one provider to another.
Your Home Phone service
MyRepublic uses 'Voice over Internet Protocol' home phone services.
VoIP is essentially a home phone service that allows you to make calls over your active internet service, i.e, all your calls are transmitted just like data you would use to browse a webpage.
All VoIP needs to work is an active internet connection, a compatible handset, & a modem that can make and receive VoIP calls - you can check with the manufacturer of your handset to see if it works with VoIP.
How do I port my number?
During the process of signing up you can choose whether or not you need a home phone service, and if you would like a new number, or to port a number across from another provider.
You can choose which home phone plan you require in Step 2 of signup.
Then, after providing payment information, include your number, the account number of your current provider, & the name of the provider.
How long does it take to port my number?
This depends on the type of port - simple, complex or same carrier -
A simple port (where no complex services are attached to the number) takes 5-10 business days
A complex port (where there are complex services attached to the number) take 10-20 business days
Note: In some cases, your previous provider may use the same carrier as MyRepublic - this can potentially mean the port will take 4-6 weeks. We'll let you know when you place your order if this is the case
How much does it cost?
A one-off porting fee of $25 will be charged upon successful completion of your port.
Why was my porting order rejected?
We'll let you know via email & SMS if your porting request is rejected, why, and what to do next.
Rejection reasons explained
- In this case, you will need to contact your previous provider and either reactivate the number, or request the number is placed into 'Call diversion number only' (CDNO) status
Outstanding Port Request: The previous provider has confirmed you have an outstanding porting order with a different provider
- In this case, if you wish to port your number to MyRepublic, you will need to request this porting order be cancelled
- You can provide the correct number via responding to our communications with the correct number
Phone Number/Account Mismatch: The account number does not match the phone number you have requested to port
- You can provide the correct account number via responding to our email communications
Excluded Number: The number you have requested to port cannot be ported as it's exclusive to your old provider - some providers do not allow their number to be ported away.
I no longer want to port my number, can I get a new number?
If you change your mind and would prefer to be allocated a new number, and porting hasn't yet completed, we can allocate you a new number almost immediately.
To request a new number, jump on our Live Chat and one of our team will assist.
How will I be updated?
Our provisioning team will provide you with updates via SMS and/or email, when:
- We have submitted your porting order
- It has been accepted, or it had been rejected, and why
- When there is a confirmed date we will receive the number
- When the number is successfully ported and activated
Will my phone number be listed in the white pages and other directories?
When you take a MyRepublic Home Phone service, your name and address will be listed in the white pages. If you request a Private Number (silent line) with MyRepublic we will not list your number, however, the information with White Pages and other directory services may take some time to update their records.