What is porting? 

Porting is simply the process of transferring a phone number from one provider to another.

Your Home Phone service

MyRepublic uses 'Voice over Internet Protocol' home phone services.

VoIP is essentially a home phone service that allows you to make calls over your active internet service, i.e, all your calls are transmitted just like data you would use to browse a webpage.

All VoIP needs to work is an active internet connection, a compatible handset, & a modem that can make and receive VoIP calls - you can check with the manufacturer of your handset to see if it works with VoIP.

All MyRepublic modems come ready to use VoIP to make and receive calls - once your number is active you can plug your compatible handset in and start using the service.
If you're using your own modem, check with the manufacturer to make sure it is VoIP compatible

How do I port my number?

During the process of signing up, you can choose whether or not you need a home phone service, and if you would like a new number, or to port a number across from another provider.

You can choose which home phone plan you require in Step 2 of signup.

Then, after providing payment information, including your number, the account number of your current provider, & the name of the provider.

You can usually find your current provider's account number at the top of an invoice.

 

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If you have already submitted an order, and need to add porting information after the fact, you can jump on our Live Chat and one of our agents will start the process
To add another home phone feature, like call waiting or number display, try this

How long does it take to port my number?

This depends on the type of port - simple, complex or same carrier -

A simple port (where no complex services are attached to the number) takes 5-10 business days

A complex port (where there are complex services attached to the number) take 10-20 business days

Complex services are additional services like fax machines, message banks or call forwarding functions attached to your home phone number. We recommend asking your provider to remove any complex services before requesting the port - this will mean your number gets to us sooner

Note: In some cases, your previous provider may use the same carrier as MyRepublic - this can potentially mean the port will take 4-6 weeks. We'll let you know when you place your order if this is the case

How much does it cost?

A one-off porting fee of $25 will be charged upon successful completion of your port.

Why was my porting order rejected?

We'll let you know via email & SMS if your porting request is rejected, why, and what to do next.

Rejection reasons explained

Disconnected Number: The number is either disconnected, pending disconnection or the number has a prepaid redirection - this means it's effectively already disconnected
  • In this case, you will need to contact your previous provider and either reactivate the number or request the number is placed into 'Call diversion number only' (CDNO) status
Unfortunately, if the number is disconnected, only the previous provider is able to retrieve it. Reactivating, or putting the number in CDNO status may occur additional fees

Outstanding Port Request: The previous provider has confirmed you have an outstanding porting order with a different provider

  • In this case, if you wish to port your number to MyRepublic, you will need to request this porting order be canceled
Incorrect Number: The previous provider has confirmed the number you have provided to port is incorrect
  • You can provide the correct number via responding to our communications with the correct number

Phone Number/Account Mismatch: The account number does not match the phone number you have requested to port

  • You can provide the correct account number via responding to our email communications

Excluded Number: The number you have requested to port cannot be ported as it's exclusive to your old provider - some providers do not allow their number to be ported away.

I no longer want to port my number, can I get a new number?

If you change your mind and would prefer to be allocated a new number, and porting hasn't yet been completed, we can allocate you a new number almost immediately.

Note: MyRepublic allocates a number from a range of numbers that is closest to your capital city (which will be an “out of area number” if you're not located in that city).  If you have an out of area number, calls to and from that number will be charged as if you are in calling area for the number, and you may not be able to port the number to another provider.

To request a new number, jump on our Live Chat and one of our team will assist.

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How will I be updated?

Our provisioning team will provide you with updates via SMS and/or email, when:

    • We have submitted your porting order
    • It has been accepted, or it had been rejected, and why
    • When there is a confirmed date we will receive the number
    • When the number is successfully ported and activated

Will my phone number be listed in the white pages and other directories?

When you take a MyRepublic Home Phone service, your name and address will be listed in the white pages. If you request a Private Number (silent line) with MyRepublic we will not list your number, however, the information with White Pages and other directory services may take some time to update their records.

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