I am moving home, but I can't get a connection at my new address

If you are moving home, have checked your address, and see the following message:

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Unfortunately, we are not able to provide a service at your new home at this time. We can let you know as soon as the service is available at your new address.

What happens now?
We can terminate your service at your old address whenever is most convenient for you - You can chat with one of our experts online.

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Note: Monthly bills are paid in advance, so if you are terminating part way through a billing month, your fee will not be pro-rated

 

Early Termination Fees
If you are still within your minimum service term, you will be charged an early termination fee.

The amount charged will be dependent on your plan, and potentially how long is remaining until the minimum service term expires.

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