We're sorry to hear you are having issues connecting online. Let's perform some quick troubleshooting to see if this fixes your issue.
The following is an interactive troubleshooting guide. Before you begin, it's important to check the following:
1. Network Status
We are continuously working to upgrade and improve our network performance.
Let's start by checking whether there is an outage in your area.
Check here to see if there are network updates happening at your address.
2. The modem is set up correctly
If you're having issues with a new or existing connection it's important to check that your modem is set up correctly. This article will take you through how to plug your modem in depending on your type of connection
3. Still not working?
Let's troubleshoot, before we begin we need to know:
