STEP 1 - BYO Modem Pre-requisites 
Confirm your BYO modem:

  1. If the modem is from another ISP, the configuration settings are not locked to the previous network
  2. Is compatible with the NBN service at the required premises article   
  3. Is connected properly by following this supporting article

before continuing.

 

STEP 2 - Restart/Reset Your Modem
When properly connected, most modems will auto-detect the required settings and automatically connect for you. If your modem does not go online after 5-10 minutes, try the following.

Turn the modem off for 2 minutes then turn it back on again. Wait 5-10 minutes for the modem to connect.

If the modem still does not connect, try factory resetting the modem as per the manufacturer's instructions. Usually, there will be a small recessed "reset" button in the back of the modem. With the modem powered on, hold this button in for 10-15 seconds then release it. (Note that custom settings will need to be re-applied). Wait 5-10 minutes for the modem to connect.

Notes before resetting
  • A reset will remove any changes you have made to the settings on your modem, including Wi-Fi password changes.
  • If you are using a mobile phone, it's always best to switch to 4g before the reset to avoid any service disruptions.
NOTE: For instructions on how to restart or reset your nbn™ equipment please visit this link.

 

STEP 3 - Internet configuration
If your modem still cannot connect, you may need to manually configure the connection settings.

 

General Settings

Log into your modem as per the manufacturer instructions, look for "Automatic Setup", "Setup Wizard" or "Internet Options" and enter the below information based on your NBN connection type. 

For FTTN/B

  • WAN connection type setting - VDSL2
  • WAN Service type setting: DHCP or Dynamic IP or IPoE
  • VLAN ID: Disabled/None
  • if other settings are presented, accept default values 

For FTTP, HFC, FTTC or Fixed Wireless

  • WAN connection type setting- ethernet
  • WAN Service type setting: DHCP or Dynamic IP or IPoE 
  • VLAN ID: Disabled/None
  • if other settings are presented, accept default values
then wait 5-10 minutes for the modem to connect.

 

Popular modem settings
You may also choose your modem's manufacturer from the list below for additional specific steps on getting connected.

 

ASUS Belkin D-Link
Linksys Netcomm Netgear
TP-Link    

  

 

Setting up VoIP - Optional
After your modem is connected, you will be able to configure your VOIP service if you have ordered one. This supporting article will take you through the required steps.

 

Further Assistance

If you need any extra help configuring your modem, contact us via Live Chat for further assistance.

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