BYO Modem Pre-requisites
Confirm your BYO modem is "unlocked" if from another RSP, compatible with the NBN service at your premises and is connected properly by following this supporting article before continuing.
Restart/Reset Your Modem
When properly connected, most modems will auto-detect the required settings and automatically connect for you. If your modem does not go online after 5-10 minutes, try the following.
Turn the modem off for 2 minutes then turn it back on again. Wait 5-10 minutes for the modem to connect.
If the modem still does not connect, try factory resetting the modem as per the manufacturer's instructions. Usually, there will be a small recessed "reset" button in the back of the modem. With the modem powered on, hold this button in for 10-15 seconds then release it. (Note that customs settings will need to be re-applied). Wait 5-10 minutes for the modem to connect.
- A reset will remove any changes you have made to the settings on your modem, including Wi-Fi password changes.
- If you are using a mobile phone, it's always best to switch to 4g before the reset to avoid any service disruptions.
Internet configuration
If your modem still cannot connect, you may need to manually configure the connection settings. Choose your modem's manufacturer from the list below for specific steps on getting connected.
If your modem make is not included below, try the following settings:
Log into your modem as per the manufacturer instructions, look for "Automatic Setup", "Setup Wizard" or "Internet Options" and enter the below information based on your NBN connection type. Wait 5-10 minutes for the modem to connect.
For FTTN/B
- WAN connection type setting - VDSL2
- WAN Service type setting: DHCP or Dynamic IP or IPoE
- VLAN ID: Disabled/None
- if other settings are presented, accept default values
For FTTP, HFC, FTTC or Fixed Wireless
- WAN connection type setting- ethernet
- WAN Service type setting: DHCP or Dynamic IP or IPoE
- VLAN ID: Disabled/None
- if other settings are presented, accept default values
If you need any extra help configuring your modem, contact us via Live Chat for further assistance.
Setting up VoIP
After your modem is connected, you will be able to configure your VOIP service if you have ordered one. This supporting article will take you through the required steps.