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Online scams are getting smarter and more difficult to spot. As we transition into a digital way of doing things, this is inevitable, that's why we need to be more cautious to avoid being a victim.

How do I know it's a scam?

Scams may offer products and services imitating MyRepublic and may result to the following:

• asking you to provide personal or sensitive data which can then be exploited
• asking you to provide payment card details
• asking for a fee to provide support
• asking you to enter commands on a computer which may install adware, malware or spyware
• passing on your details and a telephone number onto other known scams and scammers

Known scams

Just recently, we have been notified of reports where customers have received phone calls advising them of one or more of the following:

• illegal activity recorded on the modem
• tech visit to replace equipment
• service cancellation

There is a scam targeting MyRepublic customers offering a mobile phone for $3 to celebrate our anniversary. They send an email asking customers to authorise a charge.

There are two other scams advising of an anniversary celebration for August 2020 that offers a free Apple iPhone, Samsung Galaxy or Apple Watch. Both scams require customers to fill in their personal information to "claim" their gifts.

Sample 1:

Sample 2:

We are aware of these scams, along with several websites imitating MyRepublic support and/or Sales

These sites include:

• myrepublic.technicalhelpaustralia.com
• myrepublic0.hatenablog.com
• myrepublic0.contently.com
• mobilevl.com/win/au/
• moneysavingexpertkewgardens.xyz
• globalgdp.xyz

There are several risks to using these websites, including possible phishing, payment or malware scams.

MyRepublic takes the security of customer data seriously. We have been working with the police and the relevant authorities to take action against these websites to prevent attempts to defraud MyRepublic customers.

What to do if you have used these websites

MyRepublic would like to warn customers to not use any of these websites, or use any of the contact methods advertised on the websites.

If you believe your personal data may have been compromised, please immediately contact us on the telephone number at the top of your MyRepublic bill. If you have given your payment card details to any of these websites, MyRepublic recommends that you contact your bank and cancel the payment card as soon as possible.

 To help protect your personal information:

• Please do not call any of the phone numbers which these websites advertise. They are not affiliated in any way with MyRepublic Customer Service.
• Please note that MyRepublic will never ask you to pay a fee to assist you with customer support or troubleshooting your MyRepublic service.
• We offer ways to contact us which can be viewed here https://myrepublic.net/au/contact/
• MyRepublic Customer Service will never ask you for your MyAccount password. This is only required to access the MyAccount tool on the MyRepublic website.
• All areas of the official MyRepublic Australia website will start with https:// in your internet browser's address bar and are within the myrepublic.net or myrepublic.com.au domains.