Network and Tech Support
Setting up your connection
Let's check your physical set up. Having an nbn™ Hybrid Fibre Coaxial connection, also known as HFC will require your connection to be set up like the diagram below.
*the Splitter is optional where nbn™ and a Pay TV cable service, like Foxtel, are both connected
Check your power
The nbn™ connection box is also known as a Network Termination Device or NTD. Ensure both the nbn™ box (NTD) and modem are powered on.
Check your cabling
Other things we need to check:
- Ensure your modem's WAN port is connected via ethernet cable to the nbn™ box (NTD) UNI-D1 port
- Ensure there is no phone cable connected to your modem DSL port