Network and Tech Support
Setting up your connection
Having a Fibre to the Curb connection also known as FTTC will require your connection to be set up like the diagram below.
Testing an alternative phone socket
Some homes have numerous phone sockets on which services can be active. Depending on how the wiring is set up in your home different sockets may be better for performance.
It's always best to try your modem and NCD's connection to different phone sockets (if available) for testing. Move your equipment to each phone socket in your home and wait 5 minutes to see if the connection comes online. You should also try an alternative phone cable where possible, and remove any filters or splitters that might be part of your connection.
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