Network and Tech Support
Setting up your connection
Let's check your physical set up first. Having nbn™ Fibre to the Premises connection, also known as FTTP, will require your connection to be set up like the picture below.
Check your power
The nbn™ connection box, also known as a Network Termination Device or NTD, has its own power supply. Ensure the nbn™ box (NTD), power supply and modem are powered on.
Check your cabling
Other things that you need to check:
- Ensure your modem's WAN port is connected via ethernet cable to the nbn™ box (NTD) UNI-D port, usually the number 1 port
- Ensure there is no phone cable connected to your modem DSL port
