Network and Tech Support

Check the nbn™ box (NTD) Fibre Lead Cable

If the Fibre Optical cable from the wall to the nbn™ box (NTD) is damaged or not connected you will need some further support (select the button below), otherwise, continue troubleshooting.

Restart your nbn™ box (NTD)

Please turn off the power to the nbn™ box (NTD) power supply at the wall outlet.

Disconnect the power cable from the nbn™ (NTD) connection box for 2 minutes then reconnect the cable.
Please turn the power back on to the NTD power supply at the wall outlet.

The nbn™ box will take 3 to 5 minutes to come online. If your connection doesn't work you may need to reset your modem.

 

Resetting your modem

Please reset your modem.

If you need more information on how to reset the MyRepublic modem please click here.

The modem can take 3 to 5 minutes to come online.

If your connection still doesn't work you will need some further help.

 

 

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