Network and Tech Support

Setting up your connection

Let's first check your physical set up. Having nbn™ Fixed Wireless connection will require your connection to be set up like the diagram below.



Check your power 

The nbn™ connection box is also known as a Network Termination Device or NTD.  Ensure that the NTD and modem are powered on.

Check your cabling 

Other things to check:

  • Ensure your modem's WAN port is connected via ethernet cable to the NTD UNI-D port, usually the number 1 port
  • Ensure there is no phone cable connected to your modem DSL port



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