Network and Tech Support
Setting up your connection
Let's first check your physical set up. Having nbn™ Fixed Wireless connection will require your connection to be set up like the diagram below.
Check your power
The nbn™ connection box is also known as a Network Termination Device or NTD. Ensure that the NTD and modem are powered on.
Check your cabling
Other things to check:
- Ensure your modem's WAN port is connected via ethernet cable to the NTD UNI-D port, usually the number 1 port
- Ensure there is no phone cable connected to your modem DSL port