Network and Tech Support

Setting up your connection

Having a Fibre to the Node,  Fibre to the Basement, or ADSL connection will require your connection to be set up like the picture below.

 

Testing an alternative phone socket

Some homes have numerous phone sockets on which services can be active. Depending on how the wiring is set up in your home different sockets may be better for performance.

It's always best to try your modem's connection to a different phone socket (if available) for testing. Move your equipment to each phone socket in your home and wait 5 minutes to see if the connection comes online. You should also try an alternative phone cable where possible, and remove any filters or splitters that might be part of your connection.

  

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