How to reset your nbn™ box (NTD) for Fibre to the Premise

Network and Tech Support

Restart your nbn™ box (NTD)

Please turn off the power to the nbn™ box (NTD) power supply at the wall outlet. Doing this resolves any temporary device issue that could be impacting your connection.

Disconnect the power cable from the nbn™ (NTD) connection box for 2 minutes then reconnect the cable.
Please turn the power back on to the NTD power supply at the wall outlet.

The nbn™ box will take 3 to 5 minutes to come online. If your connection doesn't work you may need to reset your modem.


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