Network and Tech Support

Connect your PC/Laptop directly to your nbn™ box

This will help us diagnose if the issue relates to your modem.

  1. Plug a single ethernet cable directly from your device (e.g. laptop/ PC) into the UNI-D port your service connects to on the nbn™ Box
  2. Make sure your modem is no longer connected to either your device, or the nbn™ box, and you are able to connect to a webpage.
  3. Wait a few moments, and rerun a speedtest to see if this has resolved the issue
Please run a speed test, open https://www.speedtest.net/. Make sure you choose the Sydney server before clicking GO. The test will only take about 3 seconds to complete.

FTTPIsolation.png

Need more help?

Bypassing the modem and directly connecting to the nbn™ box could mean a faulty modem. You can chat with our experts online so we can help you. You may be asked for your speedtest results, so make sure you have them when you connected your PC/Laptop directly to your nbn™ box.

Live_Chat.png

Was this article helpful?
1 out of 102 found this helpful