Network and Tech Support

Connect your PC/Laptop directly to your nbn™ box

This will help us diagnose if the issue relates to your modem.

  1. Plug a single ethernet cable directly from your device (e.g. laptop/ PC) into the UNI-D port your service connects to on the nbn™ Box
  2. Make sure your modem is no longer connected to either your device, or the nbn™ box, and you are able to connect to a web page.
  3. Wait a few moments, and rerun a speed test to see if this has resolved the issue
Run a speed test by opening Make sure you choose the Sydney server and click GO



Need more help?

If your speeds improved when directly connected to the nbn™ box, this indicates a faulty modem. Chat with one of our experts online if your modem is faulty, or if none of the troubleshooting worked. Be ready to provide our expert know the latest speed results when you connected your PC/Laptop directly to the modem


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