Network and Tech Support
Check the nbn™ box (NTD) Fibre Lead Cable
If the Fibre Optical cable from the wall to the nbn™ box is damaged or not connected you will need further support, select the "NO" button below, otherwise continue troubleshooting.
Restart your nbn™ box (NTD)
First, let's restart your nbn™ box. This resolves any temporary device issue that may have impacted your speed.
- Turn off the power to the nbn™ box power supply at the wall outlet
- Disconnect the power cable from the NTD connection box for 2 minutes then reconnect the cable
- Turn the power back on to the NTD power supply at the wall outlet.
The nbn™ box will take 3 to 5 minutes to come online. Once back on, let's check if your connection has improved. If not, you may need to reset your modem.
Resetting your modem
If restarting your nbn™ box still doesn't fix the issue, we will now try to reset your modem. Sometimes, cache and temporary files can build up, slowing them down.
The modem can also take 3 to 5 minutes to come online. If you need help on how to reset the MyRepublic modem please click here.
As soon as your modem is back on, let's now run a speedtest to check if this fixed the issue.
If this hasn't fixed the issue, you will need some further help.
