Network and Tech Support

Resetting your modem & nbn™ equipment

NCD (nbn™ box)

  1. Locate the reset button on your nbn™ box (it may be on the back, front, or on the underside)
  2. Using a pin, paperclip, or small object, press the reset button in for 3 seconds, until the lights on the front of the box go off
  3. We'll need to wait around 3-5 minutes for the nbn™ box to reconnect. Once it's back up and running, rerun a speed test to see if this has resolved the issue.

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Doing this resolves any temporary device issue. If, after doing this, the issue is still not resolved, you may have to reset your modem.

Resetting your Modem

We will now reset your modem to bring it back to its default settings. This resolves many issues that's why it is recommended.

The modem can take 3 to 5 minutes to come online. If you need more information on how to reset the MyRepublic modem please click here.

Remember, resetting your modem will remove any changes you have made to the settings on your modem, including Wi-Fi password changes - here's how to re-apply them
Now, run a speed test by opening https://www.speedtest.net/. Make sure you choose the Sydney server before clicking GO. The test will only take about 3 seconds to complete. You will be provided with the download and upload speeds

 

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If your connection still doesn't work you will need some further help.

 

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