Network and Tech Support
Resetting your modem & nbn™ equipment
Resetting your nbn™ box (NTD)
Let's reset the nbn™ box by getting a pin and pushing it in the small hole labelled reset for 2-4 seconds. This refreshes the unit's memory and cache, if any
Once your nbn™ box is back on, check if this resolved your issue. If not, let's try to reset your modem.
Resetting your Modem
If resetting the nbn™ box didn't resolve your issue, let's now try resetting your modem. If you need more information on how to reset the MyRepublic modem please click here.
The modem can take 3 to 5 minutes to come online. Once online, let's confirm by running a speedtest.
If your connection is still the same, you will need some more help.