Network and Tech Support

Connect your PC/Laptop directly to your nbn™ box

This will help us diagnose if the issue relates to your modem.

  1. Plug a single ethernet cable directly from your device (e.g. laptop/ PC) into the UNI-D port your service connects to on the nbn™ Box
  2. Make sure your modem is no longer connected to either your device, or the nbn™ box, and you are able to connect to a webpage.
  3. Wait a few moments, and rerun a speed test to see if this has resolved the issue
Run another speed test by opening https://www.speedtest.net/. Make sure you choose the Sydney server before clicking GO. The test will only take about 3 seconds to complete. You will be provided with the download and upload speeds

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Need more help?

If you're still having speed issues after completing the troubleshooting steps you will need more help. Chat with one of our experts online, and be ready to provide the latest speed results when you connected your PC/Laptop directly to your nbn™ box

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