Network and Tech Support
Resetting your modem & nbn™ equipment
It's always a good idea to give your router and nbn™ box a restart. Sometimes cache and temporary files can build up, slowing them down.
To do this, turn off the power to the nbn™ box (NTD) power supply at the wall outlet. Disconnect the power cable from the nbn™ (NTD) connection box for 2 minutes then reconnect the cable. Now, turn the power back on to the NTD power supply at the wall outlet.
The nbn™ box will take about 3 to 5 minutes to come online.
If your connection doesn't work you may need to reset your modem.
Resetting your modem
If resetting the nbn™ box still doesn't work, the next thing to do is to reset the modem. This fixes temporary device issues and resolves many problems.
If you need more information on how to reset the MyRepublic modem please click here.
The modem can also take 3 to 5 minutes to come online. Let's run a speedtest to confirm if your issue is resolved now.
If your connection still doesn't work you will need some further help.