Network and Tech Support

Resetting your modem & nbn™ equipment

It's always a good idea to give your router and nbn™ box a restart. Sometimes cache and temporary files can build up, slowing them down.

To do this, turn off the power to the nbn™ box (NTD) power supply at the wall outlet. Disconnect the power cable from the nbn™ (NTD) connection box for 2 minutes then reconnect the cable. Now, turn the power back on to the NTD power supply at the wall outlet.

The nbn™ box will take about 3 to 5 minutes to come online.

 

If your connection doesn't work you may need to reset your modem.

Resetting your modem

If resetting the nbn™ box still doesn't work, the next thing to do is to reset the modem. This fixes temporary device issues and resolves many problems.

If you need more information on how to reset the MyRepublic modem please click here.

Remember, resetting your modem will remove any changes you have made to the settings on your modem, including Wi-Fi password changes - here's how to get them back

The modem can also take 3 to 5 minutes to come online. Let's run a speedtest to confirm if your issue is resolved now.

Run a speedtest by opening https://www.speedtest.net/.  Make sure you choose the Sydney server before clicking GO. The test will only take about 3 seconds to complete. You will be provided with the download and upload speeds

 

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If your connection still doesn't work you will need some further help.

 

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