Network and Tech Support
Resetting your modem
Halo Modem
WiFi Hub - Technicolor
TP-Link
TP-Link vr2100v
About factory resets
Please locate the reset button on your respective router/modem and depending on the manufacturer of your device will determine how long you hold the reset down for, this can be from 5 seconds to 15 seconds.
Turning off your modem refreshes the modem settings, and fixes a large percentage of issues. This is known as "power cycling" or rebooting a modem.
Sometimes we may ask you to reset your modem. This is different from rebooting or power cycling, and you should only reset your modem if you are instructed to do so by a MyRepublic team member.
This will remove any changes you have made to the settings on your modem, including Wi-Fi password changes - here's how to re-apply them
Once your modem is back on, run a speedtest to confirm if your speeds have improved.
To run a speed test, open https://www.speedtest.net/. Make sure you choose the Sydney server before you click GO. The test will only take about 3 seconds to complete.
