Network and Tech Support

The lights on the modem indicate the status of your connection. For any connection issue, the lights on the modem is a good place to start from. 

Here is a description of what they mean and where to locate them depending on your modem.

Wifi Hub+

Eco–mode: The indicator LED lights eco–mode can be activated or deactivated by pressing the
"LED lights" button on top of the modem. The LED eco-mode will turn the LED
lights on and off without affecting any other functions.

Halo

The Halo has two LED lights which indicate the status of your broadband service and Wi-Fi connectivity

Eco–mode: For Wi-fi and WPS LED eco–mode can be activated or deactivated by pressing the
WPS and Wi-Fi buttons at the side of the Halo. The LED eco-mode will turn the LED
and Status lights of the Halo on and off without affecting any other functions.

The Wi-Fi and WPS buttons are located on the side of your Wi-Fi Halo.

TP-Link

The TP-Link modem has a row of LED lights on the front which indicate the status of your broadband service and Wi-Fi connectivity.

When the modem is connected to the internet the following LED lights will be on:

• Power
• DSL, or WAN if you have a NBN device installed 
• Internet

The remaining LED lights show the status of locally connected WiFi, ethernet LAN, phone or USB devices

TP-Link vr2100v

The TP-Link modem has a row of LED lights on the top which indicate the status of your broadband service and Wi-Fi connectivity.

When the modem is connected to the internet the following LED lights will be on:

• Power
• DSL if you have an FTTN or FTTB NBN connection 
• Internet

The remaining LED lights show the status of locally connected WiFi, ethernet LAN, phone or USB devices