Network and Tech Support

The lights on the modem indicate the status of your connection. For any connection issue, the lights on the modem is a good place to start from. 

Here is a description of what they mean and where to locate them depending on your modem.

Wifi Hub+

Eco–mode: The indicator LED lights eco–mode can be activated or deactivated by pressing the
"LED lights" button on top of the modem. The LED eco-mode will turn the LED
lights on and off without affecting any other functions.

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The descriptions below show what the status of the lights mean. In some cases, you may need to contact our technical support team for assistance

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Halo

The Halo has two LED lights which indicate the status of your broadband service and Wi-Fi connectivity

Eco–mode: For Wi-fi and WPS LED eco–mode can be activated or deactivated by pressing the
WPS and Wi-Fi buttons at the side of the Halo. The LED eco-mode will turn the LED
and Status lights of the Halo on and off without affecting any other functions.

 

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The Wi-Fi and WPS buttons are located on the side of your Wi-Fi Halo.

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TP-Link

The TP-Link modem has a row of LED lights on the front which indicate the status of your broadband service and Wi-Fi connectivity.

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When the modem is connected to the internet the following LED lights will be on:

  • Power
  • DSL, or WAN if you have a NBN device installed 
  • Internet

The remaining LED lights show the status of locally connected WiFi, ethernet LAN, phone or USB devices

 

TP-Link vr2100v

The TP-Link modem has a row of LED lights on the top which indicate the status of your broadband service and Wi-Fi connectivity.

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When the modem is connected to the internet the following LED lights will be on:

  • Power
  • DSL if you have an FTTN or FTTB NBN connection 
  • Internet

The remaining LED lights show the status of locally connected WiFi, ethernet LAN, phone or USB devices

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