What you'll need
- Your existing account details
- The authorised party available to provide their identification information on the call, including Full Name, Date of Birth, and Phone Number.
- Consent from yourself that the new party is authorised on your account.
How does it work?
For the authorisation to be completed, the authorised party will need to confirm their details over the phone with one of our customer service representatives, after you have identified them as the authorised party.
Once this is complete, we will add their details to your account, so if you need them to contact us on your behalf, all they need to do is identify themselves similarly to how you normally would, and we can assist them further.
If you would like to check who are authorised parties on your account, simply contact us, identify yourself, and we will let you know. Additionally, you can also follow the same process if you would like to remove any authorised parties on your account. If you choose to do so and then later decide to re-add them as an authorised party again.