How to: restart or reset your nbn™ equipment

Network and Tech Support

How to restart your nbn™ box

Restarting your nbn™ box resolves any temporary device issue that may have impacted your service.

  1. Turn off the power to the nbn™ box power supply at the wall outlet
  2. Disconnect the power cable from the nbn™ box connection box for 2 minutes then reconnect the cable
  3. Turn the power back on to the nbn™ box power supply at the wall outlet.

The nbn™ box will take 3 to 5 minutes to come online. Once back on, let's check if your connection has improved. If not, you may need to reset your equipment.

Please locate your NBN equipment at your premises and select the correct button below to complete your NTD reset.

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How to reset your nbn™ box (NTD) for Fibre to the Premise

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You can reset your nbn™ box (NTD) by getting a pin and pushing it in the small hole labelled reset for 10-15 seconds. Doing this resolves any kind of temporary device issue.

 

How to reset nbn™ box (NTD) for Fixed Wireless

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Please turn off the power to the nbn™ box (NTD) power supply at the wall outlet. Doing this resolves any temporary device issue that could be impacting your connection.

Disconnect the power cable from the nbn™ (NTD) connection box for 15 minutes then reconnect the cable.


Please turn the power back on to the NTD power supply at the wall outlet.

The nbn™ box will take 3 to 5 minutes to come online. If your connection doesn't work you may need to reset your modem.

 

The NTD for Fixed Wireless has no reset button. To reset the nbn™ box (NTD), the power cable needs to be disconnected for at least 15 minutes.

 

How to reset your nbn™ box (NCD) for HFC

You can reset your nbn™ box (NCD) by getting a pin and pushing it in the small hole labelled reset for 10  seconds. Doing this resolves any kind of temporary device issue.

 

How to reset your nbn™ box (NCD) for Fibre to the Curb

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You can reset your nbn™ box (NCD) by getting a pin and pushing it in the small hole labelled reset for 10-15 seconds. Doing this resolves any temporary device issue. 

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