Using WinMTR for connection testing

WinMTR is a great tool for testing the path to an end destination as it shows many of the key destinations (or "hops") you pass through on the way to reach a website or online service. It also repeats this test continually and records the average latency for each of these hops, the worst latency, and if any of these are causing packet loss. 

This makes it fantastic to test for latency issues in a game, reachability issues with a website, or even more generic problems like disconnections as it helps to identify the potential cause of the issue.

How to use WinMTR:

  1. Download WinMTR from https://sourceforge.net/projects/winmtr/ 
  2. Unzip the download file to a destination on your local computer, such as your desktop.
  3. Open the WinMTR_x64 folder that you've just unpacked.
  4. Double click on WinMTR.exe to open the program.
  5. Type the IP address of your server in the Host section, or the server address if known. 
  6. Press the Start button in the application.
  7. The MTR report should now be running and you should now see some data populating the previously blank area.
  8. Let the MTR report run for at least 30 minutes, or until you notice a problem - more results generally paints a better picture.
  9. After you're satisfied with how long it's ran and feel a good amount of data is collected, click the Copy Text to Clipboard or Export Text buttons to save.
  10. You can now paste the MTR report into your support ticket or live chat for review.

Example: If the destination you were testing against was youtube it may look similar to the below:

mceclip1.png

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